It’s one thing to know your company’s limitations and get help – it’s another to know you’re already fairly organized but could do even better.
That’s the story of New York City’s Interstate Air Conditioning & Heating, established in 1978. Three years ago, Interstate President Raymond Kishk made an executive decision to drive the company further by improving their efficiency in one fell swoop: upgrading their internal management system.
Today, Interstate is a paperless company that runs on intelligence with FieldOne. What they now know has made them prosper. Each bookkeeper and dispatcher now does the job of two. Kishk further saves time and money by using the PO Quote feature to easily email his latest order to vendors, who reply with their prices, giving him the info he needs to choose the best price and value.
Perhaps the biggest change for the company has been in tracking its inventory. Real money is saved every day when Kishk is able to tell his technicians exactly what their trucks contain.
As Kishk explains, parts get lost or destroyed when they’ve been sitting on the truck unused. One goal is to make sure existing parts are used instead of ordering more when the techs can’t locate them.
Another goal? To keep everyone accountable. To avoid losing track, techs can easily keep tabs on what they’re carrying. “With inventory tracking, I know exactly what’s on the trucks, even when the techs don’t.” Office staff can check their FieldOne dashboards instantly and update the technicians, allowing for accountability.
The difference FieldOne has made for Kishk’s business is palpable: “The maintenance agreements are unbelievable. We used to have to invoice each one separately, to schedule them out, write a physical work order… Now it’s just the snap of a button and it auto-invoices. I can’t remember life without it.”
Even Interstate’s customers feel the difference: “From the work orders they sign, to the paperwork they receive, to the follow up emails – to everything that we do. They can tell that we’re on top of our game.”
And the aim of that game is to constantly move forward. In Kishk’s own words, “It’s only a matter of time until every company that wants to grow is doing this. The only person who will complain… is someone who really doesn’t have the intention of growing.”