Tag Archive for fieldone.com

Top Field Service Software Providers

The field service industry has evolved quite rapidly with an emphasis on service. A company must have the ability to add new features quicker than their competitors, if they are to thrive. Many field service providers employ archaic applications without any enhancements to meet today’s evolving technology.

Field service software providers who have remained ahead of the curve, are already providing their customers with robust applications (including mobile apps) which includes features like:

  • Real-time traffic updates with turn-by-turn driving directions.
  • Expanded reverse logistics and third-party repair optimization.
  • Drag-and-drop configuration tools to rapidly modify the user interface.
  • Enhanced role-based security and SSO support through Active Directory.
  • Flexible validation rules to eliminate data-entry errors and extra key-strokes.
  • Meter-based pricing and billing automation for pay-per-click service contracts.
  • Product recall management including engineering change orders and outbound calls.
  • Dynamic customer surveys to improve service quality, compliance and responsiveness.

At field one, we continue to offer our discerning clients the most advanced field service software to meet their needs.

 

 

Field Service Industry Embraces Mobile Apps

With all of the hoopla surrounding the soon to be released $199 Kindle Fire by Amazon, the Field Service Technology industry and its early adoption of smart tablets (and mobile devices)  has received some positive feedback (and scrutiny) over these past several weeks.
 
I spend some time today as an invited member to a Google “Think Tech” event in N.Y.C., where much of the program revolved around the evolution of the “4 screen marketplace’ and the importance for companies to embrace the nuances and specific requirements each of these platforms, in order to benefit from them within their individual markets.
 
We have recently introduced our Field One mobile app and we are obviously very excited about it. With the continued emergence of these platforms, users will continue to insist upon access to these types of apps ( and via Wi-Fi or mobile broadband), which will allow them to initiate workflow and address a variety of needs, including annonating documents and images, generating sales receipts and workorders etc. etc.
 
The bottom line is that when field maintenance personnel are given the ability to document, address and capture all product/service related projects in the field, it allows them to communicate information right where it happens and increases their bottom line.
 
Call it a win -win situation for the consumer and the provider!

The Jobs Bill and The Field Service Industry

Last night, we all watched with baited breath as President Barack Obama introduced his new iteration of what he hopes will be a job fix solution.

“The American Jobs Act,” which he introduced last night in front of a joint Congressional session and a national TV audience, is a broad based $450 billion collection of tax breaks, job stimulus and aid aimed to help alleviate the country’s mounting unemployment.

The million dollar question which has already been asked, is as follows:

How will this so called “Jobs bill” affect the field service industry?

The true answer is, who the heck knows!!! This is politics, so there are sure to be a gazzilion revisions and iterations of this thing before it’s all over and done with! To extrapolate from the Presidents’ opening salvo, is to prematurely engage in semantics. The final bill is going to wind up looking like a phone book – and like all other ‘bills’, will no doubt be thoroughly convoluted so that nobody really cares enough to understand what’s in it, much less how it might affect (and effect) a certain sector. However, I’d like to write a blog entry…so I’ll give it a shot!..;-)

Let’s forget about how it may/may not affect possible tax breaks on  small businesses. The fact is, the President has already changed his definition of  (and criteria for) what constitutes a small business more times than I have fingers and toes, so let’s leave it alone.

However, one thing is indeed certain, if the President has his way with these so called “shovel ready jobs”, there will be billions (yes, billions with a ‘B’) of dollars in investments into infrastructure, nationwide.

"Shovel Ready" jobs, means different things to different people......

 
Undoubtedly, many of these initiatives and projects will be allocated to include people in the Field Service Industry, who will be called upon to fix highways and roads, to build telecomunication networks, etc.
 
Stay tuned!

Hello world!

Welcome to our new blog!

We are excited to share our passion with you as we embark on this journey! We will be sharing our perspectives with you regarding the latest products and trends within our industry, as well as new initiatives and projects we are currently working on. Enjoy the ride!