The field service industry has evolved quite rapidly with an emphasis on service. A company must have the ability to add new features quicker than their competitors, if they are to thrive. Many field service providers employ archaic applications without any enhancements to meet today’s evolving technology.
Field service software providers who have remained ahead of the curve, are already providing their customers with robust applications (including mobile apps) which includes features like:
- Real-time traffic updates with turn-by-turn driving directions.
- Expanded reverse logistics and third-party repair optimization.
- Drag-and-drop configuration tools to rapidly modify the user interface.
- Enhanced role-based security and SSO support through Active Directory.
- Flexible validation rules to eliminate data-entry errors and extra key-strokes.
- Meter-based pricing and billing automation for pay-per-click service contracts.
- Product recall management including engineering change orders and outbound calls.
- Dynamic customer surveys to improve service quality, compliance and responsiveness.
At field one, we continue to offer our discerning clients the most advanced field service software to meet their needs.
With all of the hoopla surrounding the soon to be released $199 Kindle Fire by Amazon
, the Field Service Technology industry and its early adoption of smart tablets (and mobile devices) has received some positive feedback (and scrutiny) over these past several weeks.
I spend some time today as an invited member to a Google “Think Tech” event in N.Y.C., where much of the program revolved around the evolution of the “4 screen marketplace’ and the importance for companies to embrace the nuances and specific requirements each of these platforms, in order to benefit from them within their individual markets.
We have recently introduced our Field One mobile app
and we are obviously very excited about it. With the continued emergence of these platforms, users will continue to insist upon access to these types of apps ( and via Wi-Fi or mobile broadband), which will allow them to initiate workflow and address a variety of needs, including annonating documents and images, generating sales receipts and workorders etc. etc.
The bottom line is that when field maintenance personnel are given the ability to document, address and capture all product/service related projects in the field, it allows them to communicate information right where it happens and increases their bottom line.
Call it a win -win situation for the consumer and the provider!
Welcome to our new blog!
We are excited to share our passion with you as we embark on this journey! We will be sharing our perspectives with you regarding the latest products and trends within our industry, as well as new initiatives and projects we are currently working on. Enjoy the ride!