So what is it that we do?
Let me answer by way of the following case study illustration:
This particular business does really well as an installer of complex – high end HVAC systems to the most discriminating customers (both commercial and residential) in their area. This company has a well deserved reputation for the quality of their installations and for their creativity in the way that they map out the schematic for each indvidual job, so as to maximize its yield at the least possible expense.
Indeed, everything about their business model is first rate and a total class act. Well, almost everything…except for the archaic way in which they continue to document and record everything from their service orders, to their revenue stream. This very same company that ensures their products reflect the very latest in industry standard machinery, has been slow to adapt and evolve with the considerable improvments in the world of service management and reporting.
When they send out a work team for an installation, they arm the foreman of the crew with a service memo book on which he has to manually transcribe the particulars of the installation, including specific costs for parts, services and labor. Upon completion of the job, the foreman requests a formal signature from the client on the original invoice copy. Much later, this data is manually entered into the system by a company employee in no less than three different places!!
Suffice to say, the work is tedious and time consuming and leaves too much room for error in the way that the data is transferred. The net effect of this scenario, is lost revenue, cost overruns and poor allocation of time and resources.
ENTER Field One
Here is where Field One steps into the breach to streamline and improve the management of Field Service activities.
We have built a stellar reputation within our industry for creating extremely intuitive, scalable and user friendly field service management programs and applications. Our software program, allows our diverse set of clients to streamline and improve their management of all field service activities, by automating their work flow in every facet of their business. No longer does the aforementioned HVAC company need to rely on pen, paper and a healthy dose of ‘stick em’ notes! FieldOne completely automates their business workflow, and enables their employees – in the office AND in the field – to efficiently complete and document all of the components of a specific work order in one place and with one program! They can view the logistics of the installation, the parts that were used, manage their expenses, etc. etc.
This enhanced automation, frees up valuable time to generate additional sales through increased customer contact and dramatically reduces wasteful spending and lost revenues as a result of improper reporting and recording.
Contact us at www.FieldOne.com for a free quote!