Tag Archive for field service software

Leverage, improve, increase – all with the Digital Clipboard. Start here.

June 18, 2013 / Liz / No comments

Your Digital ClipboardDoes this sound like your company’s field service process?

Your field tech finished a job and is taking important notes on paper forms and reviewing paper-based documentation on a clipboard. He returns to the office, logs and files the info, or perhaps physically hands it to office staff for manual entry – often into multiple systems. Unfortunately, it’s known that issues with accuracy and timeliness that result in errors, waste, and unhappy customers are inevitable.

It doesn’t have to be this way – and it shouldn’t.

Join us next Wednesday, June 26th, for a new FieldOne webinar, Keeping Profits in the Processes: Your Digital Clipboard. Our team is looking forward to introducing the ‘Digital Clipboard’ concept – automating processes to improve quality, efficiency and profit.

We’ll discuss how field service organizations can successfully eliminate duplicate data entry, unnecessary paperwork, and other manual procedures which create inaccuracies, waste, and customer dissatisfaction. All that, with a field service management process connected to “The Digital Clipboard.”

If you’re ready to leverage mobile connectivity in order to centralized field applications, improve efficiency and increase overall profitability, register now for your preferred time:

The Sky Webinar Series is continuing throughout the summer, too. Next up:

  • July 24: Learning From Your Field Service Data – Increasing Efficiency Increases Profits
  • August 22: Fix the Customer First – How Mobile Info Helps Improve Customer Satisfaction

Hope to ‘meet’ you next week!

 

Category: Field Service Tips, FieldOne Events and Webinars / Tags: , , , ,

8 Factors to Consider When Choosing a Field Service Management Solution

February 19, 2013 / Liz / No comments

When you’re shopping for your enterprise’s next field service management solution, choosing a vendor is obviously a major commitment and strategic business decision.

When you meet with potential vendors or research their products online, you probably arrive pretty clear on your criteria and values. It’s just a matter of matching up their product features to your checklist… isn’t it?

The truth is, it’s only once you’ve narrowed it down to the final two or three that the hardest part begins: You need to figure out what pros and cons truly make only one the right choice.

In our latest white paper, we share eight factors you must explore when narrowing down that final list of candidates. No, not the usual items like price, commitment and contract. Those are all negotiable. But when it comes to these eight field service management software factors – e.g., development costs, security architecture, third party integration, mobile apps and more – your company’s specific needs will drive in the right decision.

Download and read “Decisions, Decisions…” Key Issues to Consider in Selecting a Field Service Management Solution.

 

Category: Field Service Software, Field Service Tips / Tags: , , , , , ,

Dream bigger: field mobility might have a fancy future with Bentley

November 6, 2012 / Liz / No comments

Combine your favorite sci-fi movie with your practical job mobility needs and you may just find that the not-so-distant future has you covered.

In the future we’ll all be working on the road, as reported on Mashable today. What’s known as the Bentley Mulsanne Executive Interior Concept is the car manufacturer’s luxury made-to-order version of their already upscale Mulsanne model.

Basically, your car could become an executive team’s home office.

The idea behind the car is the fact that, according to the U.S. Census Bureau, the average American is now spending more than 50 minutes per day commuting to work. And it’s only going to increase in coming years.

Now, it would take some incredible industry boom to see a vehicle like this become a field service standard. But imagine the possibilities if some of these interior designs were implemented in more practical vans and other vehicles? For the broader workforce, car companies will have to apply this functionality so that it’s safe and accessible to folks who, well, can’t afford chauffeurs.

While nothing should replace a field service tech’s safe driving, perhaps having similar, adapted possibilities available could mean more productivity packed into field mobility. Imagine your field service software dashboard at your desktop, on your smartphone, across your tablet, and – available all around your car’s interior – including, well, the actual dashboard.

Or maybe we’d just like to be driven around in one of these puppies on the weekend!

Category: General, Mobile Technology / Tags: , , , , ,

FieldOne accepted as an official IAMCP member

September 12, 2012 / Liz / No comments

We’re proud to announce that FieldOne is now a member of the International Association of Microsoft Channel Partners (IAMCP).

The IAMCP was formed nearly 20 years ago to recognize Microsoft’s ‘best breed of partners’ from around the world. By becoming a partner, FieldOne now has the opportunity to develop our voice in Microsoft’s programs, gain exposure within the global IT community, and also work together with other partners.

Our team is looking forward to participating in IAMCP events and networks.

To learn more about FieldOne’s own Channel Partner Program, click here.

Category: FieldOne News / Tags: , , ,

How FieldOne Streamlines Your Business

January 3, 2012 / Judah / No comments

At FieldOne, we excel in so many areas, I often forget the smaller, yet crucial distinguishing characteristics that highlight our commitment to our customers.

Here is a case in point:

The other day, I found myself in the offices of an alarm company right at opening time (around 9 a.m.). This company specializes in high end installations of burglary alarm systems for residential homes and businesses.

At about 9:45 (45 minutes late) the Field Service technicians started straggling in to pick up their work orders and equipment for the days jobs!

My friends, that’s not how you run a business!

This type of scenario results in wasted time, increased costs and lost revenues.

Field service technicians should  be equiped with handheld tablets to view data about customers, directions to customer locations, and information about which tools and supplies to take to each job…IN ADVANCE!

Additionally, your field staff should not have to drive by your office to pick up paper-based work orders. They should be able to start their day right from home, which means more service calls for them and more revenue for your business.

At FieldOne, our advanced technology and software, empowers businesses to decrease expenses while increasing revenue, by streamlining their internal systems and technician interface – in just this manner!

Contact us for more information.

Category: FieldOne News / Tags: , , , , ,
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