With all of the hoopla surrounding the soon to be released $199 Kindle Fire by Amazon, the Field Service Technology industry and its early adoption of smart tablets (and mobile devices) has received some positive feedback (and scrutiny) over these past several weeks.
I spend some time today as an invited member to a Google “Think Tech” event in N.Y.C., where much of the program revolved around the evolution of the “4 screen marketplace’ and the importance for companies to embrace the nuances and specific requirements each of these platforms, in order to benefit from them within their individual markets.
We have recently introduced our Field One mobile app and we are obviously very excited about it. With the continued emergence of these platforms, users will continue to insist upon access to these types of apps ( and via Wi-Fi or mobile broadband), which will allow them to initiate workflow and address a variety of needs, including annonating documents and images, generating sales receipts and workorders etc. etc.
The bottom line is that when field maintenance personnel are given the ability to document, address and capture all product/service related projects in the field, it allows them to communicate information right where it happens and increases their bottom line.
Call it a win -win situation for the consumer and the provider!
