The team at FieldOne announced earlier today that our Senior Vice President, Jim Hare, has been selected by Field Service East to present the Field Service Innovation Spotlight: How Automated Service Routing Technology is Revolutionizing the Service Industry, Tuesday, September 25th at 3:20pm. The discussion will detail innovative methods for managing a complex, enterprise service organization, utilizing the most advanced, new routing technologies.
FieldOne serves customers across dozens of industries such as, IT, and technology, medical and imaging, manufacturing, safety and security, waste management and many others. Jim Hare’s presentation will address the challenges these industries face with regards to service dispatching in large scale environments, while drawing on past experiences to underscore how new technologies are rapidly improving the landscape.
In advance of his presentation, Jim Hare introduced his topic:
The probability of a dispatcher successfully locating and mapping the nearest technician, with the proper skill set, through the least amount of traffic, to comply with strict SLA requirements, is extremely remote – unless you have an automated software solution with the intelligence to assist.
At Field Service East, we will highlight the benefits of new routing algorithms that mask the extremely complex calculations and produce the most optimal solution in seconds, all through a simple, cloud-based interface.
Sky & Sky Mobile products were developed as an enterprise-class SaaS platform that enables organizations to streamline their entire field service operations by efficiently scheduling and dispatching their technicians, while increasing productivity by eliminating many redundant and wasteful business processes. Built for enterprise-level scalability, FieldOne Sky integrates seamlessly with existing CRM or ERP solutions.
Additionally, the SaaS model allows businesses to avoid any complex software installations, with instant upgrades delivered directly to the platform, optimum security and backup, limitless storage and “always-on” cloud capabilities.
If your company is attending Field Service East this week, please be sure to stop by. We’d also love to hear what you think of Jim’s presentation.
For the full press release, click here.