This is the story of how an HVAC & mechanical services company gained flexibility, went paperless and drastically reduced its billing cycle within two years. New York-based AFGO represents three generations of mechanical contracting and manufacturing expertise.
And based on its performance last year, AFGO’s management team clearly knows when it’s time to drive business to the next level.
Stretching the meaning of customization
Four years ago, AFGO’s management decided the company would go further – if only they had access to a better internal management system. After extensive research spanning over two years – including trials, interviews, demos, and recommendations – AFGO chose FieldOne Systems to revolutionize their field service management.
“In being a flexible business, we felt we needed something more… flexible,” said Michael McGuire, Director of Operations at AFGO. “That’s where we were most impressed with FieldOne: the fact that we can customize the system to operate around us.”
Reduced billing cycle, increased cash flow
Since starting with FieldOne, AFGO’s most amazing feat has been reducing its billing cycle by three weeks. Now that they have work orders on the progress screen, Udell, McGuire and the rest of their team meet weekly to run through and update every open work order, allowing them to see what’s open and move to completion so the bills go out.
“We’re at a point where, at the beginning of 2011, we were billing in 28 days, and by the end of the year got it down to an average of six days – just by looking at those screens to process the orders and get them pushed through,” stated McGuire.
Udell concluded: “The biggest area that’s improved is our cash flow; the speeding up of our billing has clearly sped up our collections, so our cash flow is much better today than the day we bought FieldOne.”
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