When it comes to customizable software, we’ve learned that it’s not just about features allowing our customers to make the software work best for their own teams.
It’s also about how our customers benefit from the software – because it’s often slightly different for each business. It also goes beyond the office, and I don’t just mean to the field.
I mean – in your home life.
Sometimes using really amazing software means you get an improvement in both your business and your overall lifestyle. Let’s take, for example, Peter of Professional Security Pty Ltd, which we shared here a few weeks ago. In a separate review on Capterra, he mentioned the following:
One thing forgotten about is how FieldOne allows you to see your family and friends. Before FieldOne I spent most nights and a lot of the weekend – either catching up OR preparing for the following weeks workload. Frankly my friends were hesitant to call or invite us out because I either could not attend or was too tired. FieldOne now allows me to generate my income in a straight forward way and allows me both family and ME time. FieldOne takes away that tired feeling that leads to lack of motivation. I now go to work looking to increase my business as now, an increase in business is NOT an increase in workload.
Establishing the right work-life balance is a cross-industry need, and we’re happy to know that we are helping customers accomplish it with software that works around them.
Has any software ever touched your lifestyle in such a way? Tell us more in the comments below!
What a pleasant way to start the day when you get to read what yet another FieldOne customer has to say about our software and support service.
Pete Szmurlo, of Pro Active Mechanical, Inc. had this to report on Capterra:
FieldOne has brought dispatching service calls to a whole new level. Not only do our service technicians see their calls and all pertinent information in the palm of their hands, our office staff now has instant access to live status of each employee, all of their work orders, each trucks’ inventory, time sheets, notes for our service managers from the tech’s and signatures from the customers. We even use the time slots that each employee signs in & out daily to do our payroll. In addition, billing is done instantly as we no longer have to wait for each service ticket to be brought into the office. This software has made all of our jobs easier, it has improved our cash receivables, simplified payroll and allowed management to be able to see daily operations from anywhere in the world! The days of sitting in an office and going over each service ticket are over thanks to FieldOne! When the need arises for technical support, FieldOnes’ support staff promptly take care of it.
Got something to add? Feel free to provide your own review of FieldOne on Capterra, or contact us with your feedback. We’re happy to add your testimonial to our growing list.
The field service industry has evolved quite rapidly with an emphasis on service. A company must have the ability to add new features quicker than their competitors, if they are to thrive. Many field service providers employ archaic applications without any enhancements to meet today’s evolving technology.
Field service software providers who have remained ahead of the curve, are already providing their customers with robust applications (including mobile apps) which includes features like:
- Real-time traffic updates with turn-by-turn driving directions.
- Expanded reverse logistics and third-party repair optimization.
- Drag-and-drop configuration tools to rapidly modify the user interface.
- Enhanced role-based security and SSO support through Active Directory.
- Flexible validation rules to eliminate data-entry errors and extra key-strokes.
- Meter-based pricing and billing automation for pay-per-click service contracts.
- Product recall management including engineering change orders and outbound calls.
- Dynamic customer surveys to improve service quality, compliance and responsiveness.
At field one, we continue to offer our discerning clients the most advanced field service software to meet their needs.