Archive for FieldOne News

FieldOne Places the “Franchise Tag” on Field Service Management

May 23, 2013 / Liz / No comments

Newest Sky Offering Helps Franchisors Bring Consistent, Quality Service to Individually Managed Field Operations

FieldOne SFO platformToday we’re unveiling our new field service management offering specifically designed to help companies bring the highest levels of service quality across individually-managed franchises.

Placing the “franchise tag” on field service management, FieldOne Sky for Franchise Organizations (SFO) delivers the process automation and management capabilities necessary to drive consistency and customer satisfaction across numerous and geographically dispersed operations.

FieldOne SFO is specifically designed to help franchisors, franchisees, and service providers more effectively conduct business.  For franchisors, the offering drives consistent field service across the organization, while providing the monitoring tools necessary to ensure access to timely and quality services.  Franchisees benefit from a very low cost and easy-to-use automated repair and maintenance system with premier pricing.  Service providers also benefit from access to an enterprise-class field service management solution with no up-front investment and discounted monthly costs.

“The goal of every business is to provide a consistent, quality experience for all customers.  This is a particular challenge in the franchise model where field service is managed by individual operators, but has implications for the entire organization and brand. At FieldOne, ensuring the best field service possible is not just one of our goals – it’s all we do.  That’s why we’re bringing a new solution specifically designed for franchise operations to market.” – Ilan Slasky, CEO, FieldOne Systems

FieldOne SFO is based on FieldOne Sky, which enables field service organizations with powerful end-user capabilities and real-time access to enterprise resources and customer data in the field across a range of mobile devices, as well as intelligent management of all phases of the field service delivery life cycle.

For the full press release, click here.

Category: Field Service Software, FieldOne News, Press Releases / Tags: , , ,

FieldOne Teams With Microsoft at Premier Services Symposium

April 30, 2013 / Liz / No comments

Companies Host Round Table on Linking Field Service Management and Enterprise Resources at Smarter Services™ Executive Symposium

Are you in Chicago with us? We’ve joined forces with Microsoft for an in-depth discussion at the Smarter Services™ Executive Symposium today. The roundtable, Connecting Field Service with Enterprise Resources – Simple Integration and Interoperability, outlines how connected field employees effectively leverage familiar tools to improve business outcomes.

Led by Microsoft Dynamics Director of Service Industries, Ted Kempf and FieldOne Senior Vice President, Jim Hare, the roundtable explores FieldOne Sky and its use of Microsoft technology to simplify integration and cross-platform deployment. Sky is a scalable, secure cloud-based platform enabling field service organizations with powerful end-user capabilities and real-time access to enterprise resources and customer data in the field across a range of mobile devices and providing intelligent management of all phases of the field service delivery lifecycle.

“FieldOne has a strong and highly valued relationship with Microsoft — we were the first Field Service Management vendor providing full-function, native support for Microsoft Surface. FieldOne Sky leverages Microsoft’s platform technology and Dynamics CRM software to deliver a purpose-built solution for field service organizations to streamline operations, drive efficiencies and enhance the customer experience. We look forward to introducing an even broader audience to the power of FieldOne and Microsoft at the industry’s top services symposium.” – Ilan Slasky, CEO, FieldOne Systems

Being held on April 29 in Chicago, the 2013 Smarter Services™ Executive Symposium brings together today’s thought leaders to recognize the role and importance of service as it impacts customer centricity, satisfaction, loyalty, and retention. The event outlines a healthy balance that links issue resolution, service profitability and happy customers — delivering consistent customer experience across all channels at every phase of the customer journey.

“FieldOne has consistently demonstrated a high level of commitment to Microsoft — offering support for the Surface Tablet and providing a lighthouse example of the versatility and power of Microsoft Dynamics CRM. The Executive Symposium is the perfect venue to demonstrate how this great technology can provide significant business benefits to service organizations.”  – Ted Kempf, Microsoft Dynamics Director of Service Industries

Learn more about the Executive Symposium. For the full press release, click here.

Category: FieldOne Events and Webinars, FieldOne News, Press Releases / Tags: , ,

The FieldOne team reports from Field Service USA 2013

April 29, 2013 / Liz / No comments

What an empowering week it was: We brought our award-winning FieldOne Sky solution to Field Service 2013, in beautiful Indian Wells, CA. After meeting an amazing array of field service industry professionals and experts, our own ‘field team’ is completely inspired and ready to take on our next event this week!

At Field Service 2013, our own Paul Tran, Regional Sales Manager, lead a round table on HTML5 versus Native Apps. The round table turned out to be one of the most popular at the show and drove many people to the FieldOne booth to continue the conversation.

Face time with industry leaders and experts.

Here is a shot of Greg Cicio, another Regional Sales Manager at the show, engaging with one of the many visitors to our booth. Greg reported that face time with field service professionals and industry leaders at the conference and the opportunity to share thoughts and ideas proved to be the most valuable part of the Field Service 2103 experience.

One of our favorite parts of the job!

Held at the Hyatt Regency Indian Wells Resort and Spa in California, Field Service 2013 is the field service and support industry’s premier event, attracting senior level service and support professionals from 15 different industries — including aerospace, medical, automotive, telecommunications, high-tech electronics, and semiconductors.

Hyatt Regency Indian Wells Resort and Spa

Category: FieldOne Events and Webinars, FieldOne News / Tags: , ,

FieldOne Brings Award-Winning Sky Solution to Field Service 2013

April 23, 2013 / Liz / No comments

Field Service Management Leader to Offer Attendees Free Optimization Assessment

Are you here? We’ve brought our award-winning FieldOne Sky solution to Field Service 2013,  in Indian Wells, CA, at Booth 9. Our team at Field Service 2013 is offering qualified attendees a fully customized, no-cost Field Service Management Optimization Assessment.

The free assessment is a multi-stage engagement providing customers with a clearer understanding and measurement of their business and technology challenges and a roadmap of how to leverage field service automation technology to improve the performance of the service organization and the customer experience.

Would you like to participate and represent your company? The assessment workshop requires the following:

  • Company meets qualifying criteria
  • A company leader designated as business sponsor
  • A company leader designated as IT sponsor
  • Availability of both sponsors and/or other key stakeholders for pre-workshop interviews

FieldOne Sky enables field service organizations with powerful end-user capabilities and real-time access to enterprise resources and customer data in the field across a range of mobile devices, as well as intelligent management of all phases of the field service delivery life cycle. These features have enabled FieldOne Sky to quickly become one of the Field Service Management market’s leading mobile field service solutions — driving new levels of workforce productivity and client satisfaction while reducing customer churn and eliminating operational inefficiencies.

“For service organizations to truly succeed and be efficient operators, they must pay close attention to detail and organization. Core to this is a highly effective field service process that is supported – not compromised – by technology. FieldOne customers have achieved tremendous success leveraging our end-to-end field service management solution to automate and enhance their processes. That’s why we’re so excited to be offering this no-cost risk assessment – demonstrating to attendees the full power of FieldOne Sky.”

– Jim Hare, Executive Vice President, FieldOne Systems

Field Service 2013 is the field service and support industry’s premier event, attracting senior level service and support professionals from 15 different industries – including aerospace, medical, automotive, telecommunications, high-tech electronics, and semiconductors. The event’s mission is to help attendees tackle the latest strategies in core service functions, including: mobility, workforce management, technical support, and knowledge management.

To view the full press release, click here.

Category: FieldOne Events and Webinars, FieldOne News, Press Releases / Tags: , ,

FieldOne Named 2013 Hot Company/Best Product Finalist For Sky

April 22, 2013 / Liz / No comments

 Network Products Guide Hot Companies/Best Products Awards Recognize FieldOne’s Field Service Management Solution in “Hot Technologies” Category 

We’re proud to announce that FieldOne Sky has been named a finalist in the Network Products Guide’s 8th Annual 2013 Hot Companies and Best Products Awards in the “Hot Technologies” category. These industry and peer awards from the industry’s leading technology research and advisory guide, are the world’s premier information technology awards honoring achievements and recognition in every facet of the IT industry.

An annual achievements and recognition awards program with active participation from a broad spectrum of industry voices, the coveted annual Hot Companies and Best Products recognition program encompasses the world’s best in organizational performance, products and services. FieldOne Sky was selected as a finalist based on its secure and scalable, mobile Field Service Management system — which enables service organizations to streamline business processes.

“It’s an honor to be named a finalist by Network Products Guide and to be acknowledged by the industry for our Field Service Management technology. We recognized early on the impact that mobility would have in the enterprise and are now seeing this trend rapidly accelerating across service organizations in many industries. Companies want to leverage the latest in technology and provide their mobile workforces with cutting-edge application functionality. FieldOne Sky delivers on the vision we had to meet that demand.” – Ilan Slasky, Chief Executive Officer, FieldOne Systems

Check out more info about the 8th Annual 2013 Hot Companies and Best Products Awards.

For the full press release, click here.

Category: FieldOne News, Press Releases / Tags: , ,
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