As the ‘Bring Your Own Device’ to the workplace trend increases, the people who have the front-row view are the IT field technicians.
A July 2012 survey that polled 500 IT professionals uncovered some deep insight into the way this industry’s field techs have come to view the BYOD trend firsthand.
Some of the numbers include:
- Half of those surveyed have seen 25% more requests for configuration and set up of personal devices at the workplace in the prior six months.
- 67% responded that they are seeing greater device diversity in business places.
- On a given service call, techs claim they connect, on average, 14 devices.
- For the last year, over half of those surveyed – 58% – can attest to an increase in the number of devices connected on typical calls.
However, with the significant increase in the number of devices being brought to and used in the office by employees, only 31% of the field techs could report an increase in mobile security requests.
As an IT professional, can you attest to the increase in ‘BYOD’ at workplaces? How has it impacted on your field service software and changed your software needs and priorities?