What’s the true purpose of your field service organization? What are you trying to achieve on a daily basis? What do you think your goals are?
Here’s one way to look at the development of your FSO.
Peter Drucker is a famous management consultant. In 1973, he famously said that the “only purpose” of any business is to create a customer. (In 1988, he also did predict that within 20 years, organizations would slash management levels by 50 percent -- and he seems to have been wrong on that one. We all make mistakes.)