Last week we hosted a discussion about seamless service integration, and how to maximize the potential and accessibility of your company’s data out on the field. The recorded webinar is available for viewing.
Our Sr. VP of Sales and Marketing, Jim Hare, opened the presentation with key points about field service management and data accessibility.
The core of this business is information: Getting relevant data out onto the field has become a critical aspect. We’ve come a long way from the old days of back office call-ins, and now the strength of a field service company lies in its capability to connect all aspects of the business to its organizational data streams.
Of course, it’s connected to the other critical aspect of the field service business: customer experience. The more data and access you can provide your techs, the more beneficial and successful your customers’ service experience will be.
So how do successful companies empower their teams with productive data streams? The answer is your field service management system: this is where all the data must come together. FSM is the connecting point for your data.
There are two obvious options for creating your FSM’s environment: Build or buy. But are either of them ideal?
We can’t help but point out a few of the glaring cons when it comes to off-the-shelf applications: They can be rigid. The user interface might not work for your teams. Customization isn’t as fluid. They require some level of expertise to deploy.
Then again, building from the ground up requires extensive knowledge, textbook resources, and the cost and time invested is much higher than buying.
Is there a third, optimal approach?
Yes. Which is why FieldOne builds on top of an industry-standard platform – Microsoft Dynamics CRM. Our award-winning Sky solution is an integration of the best Microsoft’s CRM has to offer with our original layer of field service management optimization.
Here are just a few reasons why this combination works:
- Open architecture: We’re not locked in a single vendor’s approach.
- Flexible and scalable: The Microsoft CRM is capable of multi-language, multi-time zone, and more, along with the ability to scale into the 100,000s of users.
- Third party plugins: Further customization with the ability to add on.
For more information, and to hear Ted Kempf, Director of Field Services at Microsoft, speak to the value of interoperability and open architectures, view the webinar now. To learn more about Sky, give us a call (1-866-918-8324) or email.